Customer service today seems like anything but what the name describes. You are oftentimes greeted by an auto-attendant, only to push several numbers, then wait on hold for what seems like an eternity for a live person.
A Comcast customer service representative refuses a customer's plea to stop internet service. The employee's lack of respect seems to be indicative of the company's culture: it is not about the customer, it is about what Comcast wants.
Comcast has also been in the news for its anti-union sentiment, lobbying, outrageous CEO pay and support for SOPA and PIPA, two bills that would allow Comcast to un
We've ALL been there.
You call customer service, and you're put on hold while someone accesses your account.
Then you're put on hold again while they consult the supervisor.
Then you're once again put on hold, told your call's being transferred, an no one ever picks up again.