The NFL's official statement begins with a confident tone -- "We have every expectation that there will be a full NFL game schedule in 2020."

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But amid the coronavirus pandemic, the league has published their ticket refund policy details for fans, in case some games cannot be played, or if fans are not permitted to attend public events.

The Buffalo Bills published the NFL refund policy on their website. In full, it reads:

"We have every expectation that there will be a full NFL game schedule in 2020. However, if a game is cancelled and cannot be rescheduled, or is played under conditions that prohibit fans from attending, ticket buyers who purchase tickets directly from the club (i.e., Season Tickets, Group Sales and/or Partial Season Plans) will receive the option of a full refund of [their] ticket purchase price (plus associated fees) for any impacted games or have the ability to apply the applicable amount to a future ticket purchase:

1.Tickets purchased directly from Clubs: League-wide Refund policy for cancelled games or games played without spectators will apply

2.Single Game Tickets purchased through NFL Licensed Channels –Refund policies for cancelled games:

  • Ticketmaster: Automatic refunds provided for all primary and secondary sales within 30 days of cancellation
  • SeatGeek: Refunds provided upon request for all primary and secondary sales within 30 days of cancellation
  • StubHub: No refunds unless required by law. Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase. The following states require refunds be issued and Ticket Buyer must call Stub Hub directly to request refund: CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN."

The Bills are selling season tickets for 2020 as they normally would, and are available by calling 877-BBTICKS.