This is going to make you really angry. Just the first 30 seconds had me squirming.

The customer in the call is Ryan Block, a product manager at AOL. The full recording lasts for eight minutes and actually starts in the MIDDLE of the call.

All Ryan is trying to do is cancel his service. But the rep is relentless in trying to keep his business. Sure, I understand it's the rep's job to try to retain a customer...but there has to be an end point!

Comcast already scores VERY low in customer satisfaction and has been rated TWICE as the Worst Company In America....This most recent incident doesn't bode well for the future reputation.

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